Shipping policy

Zoleado Clothing Co. Shipping Policy

At Zoleado Clothing Co., we are committed to delivering your orders in a timely and efficient manner. Below you will find our detailed shipping policy to help you understand how we process and deliver your purchases.

Processing Time

  • Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Order Verification: You will receive a notification once your order has been shipped.

Shipping Rates & Delivery Times

  • Standard Shipping (Domestic):
    • Cost: $3.00 or Free on orders over $80.
    • Delivery Time: 5-7 business days.
  • Express Shipping (Domestic):
    • Cost: $X.XX.
    • Delivery Time: 2-3 business days.
  • International Shipping:
    • Cost: Calculated at checkout based on destination.
    • Delivery Time: 7-21 business days depending on the destination.

Please note: Delivery times are estimates and may vary due to factors beyond our control, such as customs processing or carrier delays.

Tracking Your Order

  • Once your order is shipped, you will receive an email notification with a tracking number. You can use this number to track your package directly on the carrier’s website.

Customs, Duties, and Taxes (International Orders)

  • International Orders: Zoleado Clothing Co. is not responsible for any customs fees, duties, or taxes imposed by your local government. These charges, if applicable, are the responsibility of the recipient.
  • Customs Clearance: Delays in customs processing may occur and are outside our control.

Shipping Address & Changes

  • Accurate Information: Please ensure that all shipping information is accurate and complete at the time of order placement. Zoleado Clothing Co. is not responsible for orders shipped to incorrect addresses provided by the customer.
  • Address Changes: If you need to update your shipping address after placing an order, please contact us immediately. We will do our best to accommodate changes, but once an order is processed, we may not be able to modify the shipping address.

Lost or Stolen Packages

  • Zoleado Clothing Co. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Shipping Policy Updates

  • Zoleado Clothing Co. reserves the right to update or change this shipping policy at any time. Any changes will be posted on this page.

For any questions or concerns regarding our shipping policy, please contact our customer service team at [your contact email or phone number].

Thank you for choosing Zoleado Clothing Co. We appreciate your business and strive to provide you with the best shopping experience.